Honeybee Homecare Ltd

Staff were trained through a mixture of online and face to face training. Their competency and confidence was monitored through spot checks of their practice, supervisions and 1:1 appraisals. The registered manager valued and promoted continuous learning and development and supported staff to complete additional qualifications in health and social care. Staff felt confident their training provided them with the knowledge they needed to support people safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback from people and their relatives who felt staff were kind, caring and had the time they needed to support them safely, with respect, kindness and sensitivity. Some relatives told us they felt cared for too and that care staff did more than what was expected of them.

People were involved in their assessments and decisions regarding care planning to ensure it was developed in partnership with them and, where appropriate, their relatives. Care plans promoted independence by recognising what people could do for themselves. Information about how to complain or provide feedback about the service was provided in welcome packs.

The registered manager created an open culture which valued continuous learning and had an open-door policy. Staff were proud working for HoneyBee HomeCare. They said the service was very friendly, and that management were supportive and approachable. Feedback was gathered from people to understand their experiences of care, and staff to identify or make suggestions for improvement. The provider worked with external agencies to promote positive outcomes for people.