United Response - Cornwall DCA
- Home care
- Dementia care
- Registered since 2013
- Threemilestone, Cornwall, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 83
rated home care services in Cornwall are rated Requires improvement, like this one.
United Response - Cornwall DCA: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Glorylilly Care Limited (Good, less than 0.1 miles away) and Nurse Plus UK - Truro (Outstanding, 0.2 miles away).
Nearest home care services:
- G Glorylilly Care Limited Good, less than 0.1 miles away
- RI Advance Cornwall Requires improvement, 0.1 miles away
- – St. Pauls Healthcare Ltd Not yet rated, 0.1 miles away
- – Blossom Home Care Cornwall Not yet rated, 0.2 miles away
- O Nurse Plus UK - Truro Outstanding, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 7 June 2023. Quoted under the Open Government Licence.
United Response (Cornwall DCA) is a domiciliary care agency which provides personal care to people who have learning disabilities or complex needs. At the time of our inspection, the service was providing care and support to 27 people in 19 different supported living settings. In the accommodation we visited, some people lived in self-contained flats, and others in houses. People had their own bedroom and shared bathroom, as well as shared communal areas.
Read the rest of CQC's summary
In 'supported living' settings, people's care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people's personal care and support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: Due to a shortage of staff available to some people, they were not always able to make choices or take part in meaningful activities which were part of their planned care and support.
People were supported by staff who were trained in medicines management. However, records were not always completed accurately.
People who experienced periods of distress had proactive plans in place which ensured restrictive practices were only used by staff if there was no alternative.
Systems were in place to report and learn from any incidents where restrictive practices were used.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
Right Care:
There were not always enough staff at each service to meet people's needs. Some staff had not promptly received the training they needed to keep themselves and the people they supported safe.
People received kind and compassionate care from staff. People were supported by staff who understood how to recognise and raise concerns.
People were able to communicate with staff because staff who supported them understood their individual communication needs.
Individualised risk assessments were undertaken. Where appropriate positive risk taking was encouraged.
Right Culture: Oversight, audits and quality checks had not always been completed when required due to a lack of staff.
Staff morale had been affected by low staffing levels and recent changes to the structure of the service.
People's relatives provided positive feedback about the service.
Questions to ask the service
- Safe was rated Requires improvement on 7 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Susan Robinson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 7 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- United ResponseBrand: United Response
- Ownership type
- Organisation
- Companies House number
- 01133776 (opens Companies House)
- Charity number
- 265249
United Response runs 37 services in England, 8 of them in the South West. 34 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by United Response
- G Brimley Good. Care home, Devon
- G Domiciliary Care South Devon Good. Home care, Torbay
- G Gombards Good. Care home, Hertfordshire, East of England
- G London DCA Good. Home care, Richmond upon Thames, London
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does United Response - Cornwall DCA provide nursing care?
- The Care Quality Commission's register does not list nursing care for United Response - Cornwall DCA.
- When was United Response - Cornwall DCA last inspected?
- The Care Quality Commission's latest rating for United Response - Cornwall DCA was published on 7 June 2023.
- Who runs United Response - Cornwall DCA?
- United Response - Cornwall DCA is run by United Response. It runs 37 services in England, 8 of them in the South West.
- What is United Response - Cornwall DCA's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 June 2023.
Contact
- Phone
- 01872 250150
- Address
- Ella Court, Truro Business Park, Threemilestone, Truro, TR4 9NH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Glorylilly Care Limited (Good, less than 0.1 miles away) and Nurse Plus UK - Truro (Outstanding, 0.2 miles away).
Nearest home care services:
- G Glorylilly Care Limited Good, less than 0.1 miles away
- RI Advance Cornwall Requires improvement, 0.1 miles away
- – St. Pauls Healthcare Ltd Not yet rated, 0.1 miles away
- – Blossom Home Care Cornwall Not yet rated, 0.2 miles away
- O Nurse Plus UK - Truro Outstanding, 0.2 miles away