Empowerment Healthcare

People were protected from the risk of abuse. Risks to people had been assessed and staff understood how to support people safely. The provider followed safe recruitment practices and deployed enough staff to safely meet people's needs. Staff supported people to manage their medicines safely, where this was part of their care plan. They followed safe infection control practices and knew to report any incidents or accidents which occurred. The registered manager confirmed they would review incident and accident information for any learning which they would share with staff to improve safely.

People were supported to maintain a balanced diet where this was part of their care plan. They had access to a range of healthcare services when needed. The registered manager carried out an assessment of people's needs when they started using the service to help inform the planning of their care. Staff were supported in their roles through regular training and supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent when offering them support. They involved them in decision about their care and encouraged their independence. People had care plans in place which described their individual needs and their preferences in the way they wished to be supported.

The provider had a complaints procedure in place which was shared with people when they started using the service. People knew how to complain and expressed confidence that any issues they raised would be addressed to their satisfaction. Staff treated people with dignity and respected their privacy. People told us they'd developed strong relationships with staff. They confirmed they were treated with care and spoke highly of the support they received which took their equality characteristics into account.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk