Emerald Training and Medical Staffing
Home care, Greenwich
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Emerald Training and Medical Staffing: inspection record
The squares stay empty until the Care Quality Commission publishes a rating.
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Ratings published by the Care Quality Commission.
No ratings have been published for this service yet.
What inspectors found
From the Care Quality Commission's assessment published 9 January 2026 (assessment visit 2 December 2025). Quoted under the Open Government Licence.
Emerald Training and Medical Staffing Ltd is a domiciliary care agency registered to provide personal care. At the time of this assessment, the service supported 3 people at a supporting living service. CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
The service provides support for people who have mental health needs and learning or physical disabilities. Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the full summary
Assessment activity started on 24 October 2025 and ended on 27 November 2025.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is “requires improvement”. This service was registered with us on 26 July 2022, and this is their first assessment.
There was a registered manager in post at the time of this assessment. We found 4 breaches of regulation in relation to safe care and treatment, fit and proper persons employed, need for consent and good governance. We have asked the registered manager for an action plan in response to the concerns found at this assessment. We found due to the lack of clear and effective governance systems in place, improvement was needed in various aspects of the service, such as accident and incidents, assessing risk, environmental risk, recruitment, staff performance, medicines, person centred care, consent to care and good governance. The registered manager took prompt actions and responded to some of the issues raised during this assessment.
During this assessment, we spoke with 1 person who received care and support, 1 relative, 2 staff members and the registered manager.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We found the provider to be in breach of 2 legal regulations in relation to safe care and treatment and recruitment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
We found the provider to be in breach of 1 legal regulation in relation to need for consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We found the provider to be in breach of 1 legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 36 Ampleforth Road, London, SE2 9BL |
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| Neighbourhood | Thamesmead, Greenwich |
| Phone | 020 3662 1741 |
| Website | www.caretms.co.uk |
| Registered manager | Aderonke Adejoke Alao |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Emerald Training and Medical Staffing Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12314962 (opens Companies House) |
Nearest alternatives
- – South East London Care Limited Home care, 0.3 miles awayNot yet rated
- – Benochs Care Home care, 0.3 miles awayNot yet rated
- – Foat Care Home care, 0.3 miles awayNot yet rated
- – Tuscawilla Care Group Limited Home care, 0.5 miles awayNot yet rated
- – Waterfields Healthcare Ltd Home care, 0.6 miles awayNot yet rated
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Emerald Training and Medical Staffing provide nursing care?
- The Care Quality Commission's register does not list nursing care for Emerald Training and Medical Staffing.
- When was Emerald Training and Medical Staffing last inspected?
- The Care Quality Commission's latest rating for Emerald Training and Medical Staffing was published on 9 January 2026.
- Who runs Emerald Training and Medical Staffing?
- Emerald Training and Medical Staffing is run by Emerald Training and Medical Staffing Ltd.
- What is Emerald Training and Medical Staffing's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.