Care Solutions (Liverpool)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported by staff that received good inductions and training. People told us staff understood their needs and they saw new staff shadowing more experienced staff.

People were supported by staff that were kind and caring. People told us that staff were friendly and took the time to chat. One person told us, "I trust the staff, they know me well."

People's concerns and complaints were listened to. We spoke to one person who had complained to the service and found that improvements were made; they said, "It is now a good support for us all." People received care that was personalised to them, we saw that care plans were focussed on people's needs, likes and dislikes.

People received a service that had systems in place to deliver good quality and person-centred care. At times there were some gaps around the governance of the service although the provider and manager were aware and put things in place to improve.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.