81 Wood Lane
- Home care
- Dementia care
- Registered since 2020
- Woodgate Valley, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
81 Wood Lane: inspection record
Rated Requires improvement in September 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Midland Mencap (Good, 0.3 miles away) and Three Sisters Community Care LLP (Good, 1.9 miles away).
Nearest home care services:
- G Midland Mencap Good, 0.3 miles away
- – Janros Care Services Limited Not yet rated, 0.8 miles away
- – Faith & Hope Ltd Not yet rated, 1.3 miles away
- – Acire Care Birmingham Not yet rated, 1.3 miles away
- – Right Choice Living Limited Not yet rated, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 21 September 2022. Quoted under the Open Government Licence.
81 Wood Lane is a domiciliary service providing personal care to three people at the time of the inspection.
What inspectors found
Whilst we noted improvement in the systems around medicine management, further improvement was needed around the records of medicines given on an 'as required' basis. Additionally, further improvement was needed to ensure all risks to the person were clearly documented in people's care plans and risk assessments.
Read the rest of CQC's summary
There remained a lack of a formalised structure to enable new staff to be inducted into the service, supervised regularly and their competence reviewed.
Some improvement had been made to the systems that monitored the safety in the service. However, further improvement was needed to ensure these systems became effective at identifying concerns. This would enable the provider to have full oversight of the quality of people's care
People were supported by staff who understood how to recognise and escalate safeguarding concerns should they have any. Improvements had been made to the recruitment systems in place.
People told us that staff had the necessary skills to support them safely. Staff had received training in most of people's individual support needs.
People had received support with their healthcare needs and the provider worked in conjunction with a number of healthcare professionals to ensure people received continuity of care.
We received positive feedback from the people who received care. Improvements had been made in seeking feedback from people who received support from the service.
Staff knew the people they were supporting well and felt supported by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 21 September 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 21 September 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 21 September 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Tigist Ketema Tefera
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Shephards Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12201130 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does 81 Wood Lane provide nursing care?
- The Care Quality Commission's register does not list nursing care for 81 Wood Lane.
- When was 81 Wood Lane last inspected?
- The Care Quality Commission's latest rating for 81 Wood Lane was published on 21 September 2022.
- Who runs 81 Wood Lane?
- 81 Wood Lane is run by Shephards Care Services Ltd.
- What is 81 Wood Lane's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 September 2022.
Contact
- Phone
- 07983 985737
- Address
- 81 Wood Lane, Woodgate, Birmingham, B32 4AD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Midland Mencap (Good, 0.3 miles away) and Three Sisters Community Care LLP (Good, 1.9 miles away).
Nearest home care services:
- G Midland Mencap Good, 0.3 miles away
- – Janros Care Services Limited Not yet rated, 0.8 miles away
- – Faith & Hope Ltd Not yet rated, 1.3 miles away
- – Acire Care Birmingham Not yet rated, 1.3 miles away
- – Right Choice Living Limited Not yet rated, 1.5 miles away