Shadz Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Trained and competent staff administered and managed people's medicines whilst promoting people's independence to do this themselves.

A robust process helped ensure staff were supported to develop skills to safely meet people's assessed needs. Staff followed effective procedures which promoted good infection prevention and control (IPC) practices.

There was an open culture, and lessons were learned and shared amongst the staff team, and others involved in people's care, when things went wrong.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A relative told us staff were very good at looking at what their family member needed support with, but doing less as the person gained independence.

Staff focused on the needs of the person and respected people's choice of communication whilst also upholding confidentiality. This helped ensure every person was treated equally well.

People's care was compassionate, respectful, and staff promoted independence and privacy as much as possible. One person said, "Staff are really friendly and understanding."

Concerns were acted on before they became a complaint and compliments were used to recognise good practice. Policies and procedures were in place for end of life care, and staff knew what actions to take if this care was needed.

The registered manager understood their responsibilities, and supported staff to promote the provider's values about being open and honest. People, their relatives and staff had a say in how the service was run and managed.

Monitoring systems and oversight of the service were effective in driving improvements. The provider worked well with others involved in people's care to help ensure good outcomes for them.