Paradise Care Ltd

Staff were trained in medicine administration and had their competency assessed regularly. Staff had access to appropriate personal protective equipment (PPE) to prevent the spread of infection. Thorough initial assessments were carried out to ensure the daily needs and choices of people could be met.

A comprehensive induction and mandatory training was completed by staff. Competency was monitored through spot checks and supervisions. The registered manager valued continuous learning and supported staff to complete additional qualifications to gain a knowledgeable workforce. Staff felt confident and able to support people safely.

Nutritional needs were supported, where required. People were supported to live healthier lives and access healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were reported to be respectful in people's homes. Staff spoke kindly of the people they supported. People, relatives and professionals were contacted regularly, formally and informally to ensure they were actively involved in care provision. People's opinions about end of life care was respected.

Independence was promoted as staff took time to understand what people needed support with. This enabled people to remain as independent as possible. Information about how to complain or provide feedback about the service was provided within care records in people's houses.

Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being developed by the registered manager and support team. It needs to be demonstrated going forward that developments made are embedded and sustained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk