Coyle Homecare
Home care, City of London
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Coyle Homecare: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Rated Good in November 2024.
The latest rating was published 23 months ago.
What inspectors found
From the Care Quality Commission's assessment published 28 November 2024 (assessment visit 16 September 2024). Quoted under the Open Government Licence.
Assessment activity started 19 September 2024 and ended on 7 October 2024.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is good.
Read the full summary
Coyle Homecare is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. However, at the time of this assessment, they provided care and support to mainly children. The service supported 17 people who received personal care. CQC only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. There was a registered manager in post at the time of this assessment.
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Safe
Good
Risks to people's safety and wellbeing had been assessed. Systems were in place to investigate accidents, incidents, complaints, and safeguarding incidents. There was a system in place to manage medicines safely. Effective systems were in place to safely recruit staff. There were enough staff to meet people’s needs. Staff were well trained and supported appropriately. Staff and management communicated and worked with other agencies to help keep people safe. Systems were in place to help prevent and control infections.
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Effective
Good
People's needs were assessed and planned for in a person-centred way. People were supported to stay healthy and access healthcare services when needed. Staff worked with external professionals to provide care and support which reflected best practice. Staff spoke positively about working at the service. They said they were well supported by their colleagues and the registered manager. Staff said they worked collaboratively to help meet people’s needs.
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Caring
Good
People were supported by staff who were patient, caring and attentive. People were treated with kindness and respect. Staff had established caring and positive relationships with people they supported and their relatives which helped them deliver person- centred care that met people’s individual needs. Staff knew people's routines and preferences and were respectful of this.
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Responsive
Good
People received personalised care and support that met their individual needs and abilities. Staff were responsive to people’s needs and wishes. Information was accessible and people's views were listened to and acted on. Records were updated in a timely manner to ensure they reflected people’s changing needs. People’s equality and diversity needs were respected and met.
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Well-led
Good
Governance systems were in place to help monitor aspects of the service so that the quality of care provided could be assessed and monitored. There was a positive culture based on meeting people’s individual needs. Management had oversight of the agency and promoted regular communication and openness. Staff spoke positively about management and felt able to speak up. Management sought feedback from people and relatives. They worked in partnership with others to assess, monitor and improve the quality of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Salisbury house, 586-592, 29 Finsbury Circus, London, EC2M 7EB |
|---|---|
| Phone | 020 4576 8265 |
| Website | www.coylecare.co.uk |
| Registered manager | Veronika Srubarova |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Coyle Personnel Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02281209 (opens Companies House) |
Nearest alternatives
- – Direct Healthcare 24 Limited Home care, less than 0.1 miles awayNot yet rated
- – BMS Care Providers Limited Home care, 0.1 miles awayNot yet rated
- – ZENTAR HEALTHCARE LIMITED Home care, 0.2 miles awayNot yet rated
- – Your Medical Service Limited Home care, 0.2 miles awayNot yet rated
- – Banquo Limited Home care, 0.3 miles awayNot yet rated
Getting help from City of London Corporation
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of London Corporation
- Ask for a care needs assessment
- Phone: 020 7332 1224, Monday to Friday, 9am to 5pm. Out of hours: 020 8356 8855 or 020 8356 2300. Email adultsduty@cityoflondon.gov.uk
- Support for carers
- Paying for care: City of London Corporation
Outside office hours (5pm to 9am on weekdays, and at weekends and on bank holidays), social care calls go to the City and Hackney Emergency Duty Team.
Checked on the council's website, November 2026.
Common questions
- Does Coyle Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Coyle Homecare.
- When was Coyle Homecare last inspected?
- The Care Quality Commission's latest rating for Coyle Homecare was published on 28 November 2024.
- Who runs Coyle Homecare?
- Coyle Homecare is run by Coyle Personnel Limited.
- What is Coyle Homecare's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.