SureCare Batley & Wakefield
- Home care
- Dementia care
- Registered since 2020
- Batley, Kirklees, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 58
rated home care services in Kirklees are rated Requires improvement, like this one.
SureCare Batley & Wakefield: inspection record
Rated Requires improvement in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care Angels (Batley) Limited (Good, 0.1 miles away) and Argent Care Limited (Good, 0.9 miles away).
Nearest home care services:
- G Care Angels (Batley) Limited Good, 0.1 miles away
- – Alma Care Services Ltd No overall rating, 0.3 miles away
- – Home Instead Batley, Rothwell and South Leeds Not yet rated, 0.5 miles away
- – Diamond Social Care Ltd Not yet rated, 0.9 miles away
- G Argent Care Limited Good, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 2 February 2023. Quoted under the Open Government Licence.
SureCare Batley & Wakefield is a domiciliary care agency which provides personal care and support to people in their own home. The service provides support to older people and people living with physical disabilities. At the time of our inspection there were 45 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Systems to monitor people's calls was not effective. People did not always receive their calls on time and for the length of time allocated. Risk assessments and care plans were completed in line with people's needs, however accident and incident records contained conflicting information.
Read the rest of CQC's summary
Quality monitoring systems were in place, but these were not effective. We made recommendations about this.
The registered manager understood their role and responsibilities and was working on a service improvement plan. Staff enjoyed working for the provider and felt supported by the managers.
People's needs were assessed and documented clearly in care plans. Staff were provided with detailed task lists for each call. People received support with their nutrition and hydration. Referrals were made to appropriate health professionals where needed.
People told us they were treated well and with respect. People were involved in their care planning and knew the staff well. Relatives felt people were treated well and involved in their loved one's care planning.
The provider sought feedback from the staff and people who use the service to improve the quality of the service. People were aware of how to raise a complaint if they needed to. Care plans were detailed and described how each person should be supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under the Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Questions to ask the service
- Safe was rated Requires improvement on 2 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 2 February 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 2 February 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jemma Dunbar
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Yorkshire Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12328557 (opens Companies House)
Getting help from Kirklees Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kirklees Council
- Ask for a care needs assessment
- Phone: 0300 304 5555, Monday to Thursday 8am to 5pm, Friday 8am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: Kirklees Council
Checked on the council's website, November 2026.
Common questions
- Does SureCare Batley & Wakefield provide nursing care?
- The Care Quality Commission's register does not list nursing care for SureCare Batley & Wakefield.
- When was SureCare Batley & Wakefield last inspected?
- The Care Quality Commission's latest rating for SureCare Batley & Wakefield was published on 2 February 2023.
- Who runs SureCare Batley & Wakefield?
- SureCare Batley & Wakefield is run by Yorkshire Care Services Ltd.
- What is SureCare Batley & Wakefield's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 February 2023.
Contact
- Address
- Admiral House, Blakeridge Lane, Batley, WF17 8PD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care Angels (Batley) Limited (Good, 0.1 miles away) and Argent Care Limited (Good, 0.9 miles away).
Nearest home care services:
- G Care Angels (Batley) Limited Good, 0.1 miles away
- – Alma Care Services Ltd No overall rating, 0.3 miles away
- – Home Instead Batley, Rothwell and South Leeds Not yet rated, 0.5 miles away
- – Diamond Social Care Ltd Not yet rated, 0.9 miles away
- G Argent Care Limited Good, 0.9 miles away