A Caring Hand Ltd
- Home care
- Registered since 2020
- Curbridge, Oxfordshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2022.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
11 of 106
rated home care services in Oxfordshire are rated Requires improvement, like this one.
A Caring Hand Ltd: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Cherry Care Services Oxfordshire Ltd (Good, 0.3 miles away) and Richmond Village Witney DCA (Good, 1.2 miles away).
Nearest home care services:
- – Care@home Oxfordshire Not yet rated, less than 0.1 miles away
- G Cherry Care Services Oxfordshire Ltd Good, 0.3 miles away
- – Ducklington Care Services Not yet rated, 0.3 miles away
- – Golden Atara Healthcare Not yet rated, 0.3 miles away
- G Richmond Village Witney DCA Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 24 June 2023. Quoted under the Open Government Licence.
A Caring Hand is a domiciliary care agency providing care to people in their own homes in the Oxfordshire area. At the time of our inspection there were 36 people receiving the regulated activity of personal care.
Read the rest of CQC's summary
Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Systems were not always in place to ensure all documentation was accurate and up to date. Whilst there were some quality assurance checks carried out, these were not always effective to monitor and improve the service. The provider had not always followed the required safe recruitment practices to help ensure suitable people were employed.
Read the rest of CQC's summary
Staff did not always receive the correct training or support to carry out their jobs safely.
The provider had failed to ensure there were accurate and complete records in respect of each person, to evidence the care and treatment provided to them was in line with their assessed needs. There was limited information around peoples risks and what action to take to support people to safely manage these risks.
Relatives told us they felt their family members were provided with safe care and were happy with the service they were receiving.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
Questions to ask the service
- Safe was rated Requires improvement on 24 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Steven Mullins
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A Caring Hand Ltd
- Ownership type
- Organisation
- Companies House number
- 12446644 (opens Companies House)
Getting help from Oxfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oxfordshire County Council
- Ask for a care needs assessment
- Phone: 01865 519800, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Oxfordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does A Caring Hand Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for A Caring Hand Ltd.
- When was A Caring Hand Ltd last inspected?
- The Care Quality Commission's latest rating for A Caring Hand Ltd was published on 24 June 2023.
- Who runs A Caring Hand Ltd?
- A Caring Hand Ltd is run by A Caring Hand Ltd.
- What is A Caring Hand Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 June 2023.
Contact
- Phone
- 01993 708703
- Address
- Unit 7, Bromag Estate, Downs Road, Witney, OX29 0SR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Cherry Care Services Oxfordshire Ltd (Good, 0.3 miles away) and Richmond Village Witney DCA (Good, 1.2 miles away).
Nearest home care services:
- – Care@home Oxfordshire Not yet rated, less than 0.1 miles away
- G Cherry Care Services Oxfordshire Ltd Good, 0.3 miles away
- – Ducklington Care Services Not yet rated, 0.3 miles away
- – Golden Atara Healthcare Not yet rated, 0.3 miles away
- G Richmond Village Witney DCA Good, 1.2 miles away