Faith Community Healthcare
- Home care
- Dementia care
- Registered since 2020
- Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Faith Community Healthcare: inspection record
Rated Good in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Total Care Norfolk Requires improvement, less than 0.1 miles away
- – Carers Elite Limited Not yet rated, 0.1 miles away
- RI Fortress Care Services Requires improvement, 4.8 miles away
- RI Pure Heart Homecare Ltd Requires improvement, 6.2 miles away
- – Orchard Healthcare (Norfolk) Ltd Not yet rated, 6.8 miles away
About the service
From the Care Quality Commission's inspection report published 2 November 2022. Quoted under the Open Government Licence.
Faith Community Healthcare is a domiciliary care service that provides personal care to people living in their own homes. Not everyone supported by the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 15 people.
What inspectors found
The service had risk assessments to keep people safe, however these did not cover all areas of risk affecting people's daily lives.
Read the rest of CQC's summary
People's care and support needs were assessed before they started using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's privacy, dignity and independence was promoted. People and relatives told us staff were kind and caring.
People and relatives spoke positively about the service and said they felt safe. People received person centred care which met their needs and preferences. The service had a complaints procedure in place.
Staff were supported through induction, training, regular supervision and annual appraisals.
Staff were trained and skilled in end of life care. Where a person was approaching the end of their life the staff team worked flexibly to ensure the person had someone with them at all times.
There were systems in place to monitor the quality and safety of the service. The service worked in partnership with health and social care providers to plan and deliver an effective service. The service took the views of people and their relatives into account to drive improvements.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- William Shimmin
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Faith Community Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12446992 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Faith Community Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Faith Community Healthcare.
- When was Faith Community Healthcare last inspected?
- The Care Quality Commission's latest rating for Faith Community Healthcare was published on 2 November 2022.
- Who runs Faith Community Healthcare?
- Faith Community Healthcare is run by Faith Community Healthcare Ltd.
- What is Faith Community Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 November 2022.
Contact
- Phone
- 01366 659390
- Address
- 14 Wales Court, Downham Market, PE38 9JZ Map (opens Google Maps)
Compare nearby
- RI Total Care Norfolk Requires improvement, less than 0.1 miles away
- – Carers Elite Limited Not yet rated, 0.1 miles away
- RI Fortress Care Services Requires improvement, 4.8 miles away
- RI Pure Heart Homecare Ltd Requires improvement, 6.2 miles away
- – Orchard Healthcare (Norfolk) Ltd Not yet rated, 6.8 miles away