Shauna Health Care Service Solutions Limited

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by appropriate numbers of staff who provided person-centred care and support. Staff communicated with people in ways that met their needs, people told us staff were kind. Staff supported people with daily living tasks in a way that promoted their independence and achieved the best possible outcomes.

Right Care: Staff understood how to protect people from poor care. Staff had training on how to recognise and report abuse and they knew how to raise concerns.

The care plans for people using the service reflected the principles and values of 'Registering the Right Support' by promoting choice and control, independence, and inclusion. Care plans and risk assessments were detailed and person-centred ensuring people were supported to live full, active lives and encourage

them to be as independent as possible.

Right Culture: Staff told us they were proud to work at Shauna Health Care Service Solutions Ltd. The service was well led with a focus on the recruitment, training, and development of staff. This ensured that people received a safe, caring, and responsive service. Staff had confidence in the leadership of the service and felt the service was well led. Staff demonstrated good understanding around providing people with person centred care and spoke knowledgably about how people preferred their care and support to be given.