Sylviancare Bournemouth and Poole

At our last inspection we recommended improvements to risk assessments and medicine management, we found the provider had acted upon the recommendations. People had pre -assessments and risk assessments completed for them. These were then used to develop person centred care plans which guided staff on how to care for people safely. Care plans were detailed and regularly updated to ensure people received effective care and support.

Improvements had been made to the management of medicines and the provider was following the safe good practice guidelines. Medicines were managed and administered safely, including medicines taken as and when required and prescribed creams. People were supported to take their medicines by staff who had received training to administer medicines.

People were protected from abuse and avoidable harm. People felt safe with staff, who had the appropriate training and skills to provide care safely and effectively.

Robust recruitment practices were followed. Appropriate checks were completed to ensure only suitable staff were employed. There was an ongoing process of staff recruitment to ensure people were supported safely and effectively. Staff received an induction and were well supported through a programme of regular supervision, spot checks and training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were happy with the support they received from Sylviancare

Bournemouth & Poole. A relative told us, "They absolutely provide the support as needed. They are very experienced and confident. They know what they are doing, and they do it well." Staff knew people well and understood how they preferred their care and support to be delivered.

People felt the service was well led, friendly, and professional. Staff felt very well supported in their roles and spoke positively of the supportive and open approach taken by the management team.