Swan Care Solutions

At the time of our inspection there were 2 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Care: Staff had not consistently had an induction and staff training was not always up to date. People were supported by staff who knew them well and staff were kind and caring. People received their medicines as prescribed. People told us they had choices about how they spent their time and were able to make decisions for themselves. Staff were respectful of people and understood how to support people to maintain their privacy. People had their individual needs and preferences assessed and care plans put in place. Staff understood people's preferences.

Right Culture: Systems had not consistently ensured records completed about people's daily life were respectful. Systems

did not consistently ensure recruitment practice was in line with the provider's policy. A learning from incidents system was in place to share learning from incidents with staff and prevent reoccurrence. People were supported to express their preferences, and these were used with staff to design individual support. People had their protected characteristics understood by staff. People and relatives understood how to make a complaint. People and their relatives were asked for their feedback on the service.