Forevermore Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection five people received support with their personal care.

People had fulfilling and meaningful lives because support focused on their strengths and promoted what they could do. Relatives and care staff told us people had gained skills and independence.

The registered manager supported people to access health and social care support in the community as they needed. People received the support they needed to take their medicines. Staff supported people with their medicines safely and in a way that promoted their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care from care staff. Staff protected and respected people's

privacy and dignity. They spoke about people with respect and were proud of the skills they had gained. The registered manager and their staff understood and responded to people's individual needs.

The registered manager and their care staff understood how to protect people from poor care and abuse. They had training on how to recognise and report abuse and they knew how to apply it. Staff were suitably trained to meet people's needs and keep them safe. People's individual communication needs were assessed, and staff knew how to meet them.

People's care and support plans reflected their range of needs and promoted their wellbeing and enjoyment of life. Staff understood and responded to people's individual needs.

Right Culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the provider and their management and staff. One staff told us, "Forevermore Care helps you with both your personal and professional lives as they don't just care about your professional life."

People were supported by staff who followed best practice guidance and understood people's human rights. Care provided was compassionate, empowering and tailored to people's needs. The registered manager and their staff were responsive, supporting people's aspirations to live a quality life of their choosing. They considered people's wishes, needs and rights during care delivery.

The provider had measures to monitor the risks of a closed culture by ensuring people received support based on transparency, respect and inclusivity. They treated people and their families with respect. Relatives felt the care provided was of high quality. They told us they could raise any concerns and action would be taken.