CaringPlus Healthcare Services Ltd

People's experience of using this service: People told us they were safe receiving care from the service and experienced continuity of care. Staff told us and people confirmed staff adhered to infection control guidance and wore personal protective equipment.

There was a registered manager appointed who was supported by a deputy and the director. The provider's quality assurance processes were not effective and did not identify concerns we found during our inspection. This included the requirement to inform the Care Quality Commission about reportable occurrences.

The provider did not ensure risks to people's well-being and individual conditions were assessed and recorded. Details of people's needs surrounding support they needed with taking their medicine were not outlined in people's care records. People were not always protected from risks of unsafe recruitment as the evidence of staff checks and conduct were not sought prior to the staff working with adults at risk. Individual accidents had been recorded but there was no overview to monitor the accidents for any trends and lessons learnt.

People were supported with meeting their dietary needs, such as with meals preparation. Staff received ongoing training and people told us they felt staff were knowledgeable. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff supported people with accessing health care as required.

People told us they were supported by caring and compassionate staff and were able to establish meaningful, caring relationships with staff. Staff respected people's privacy, dignity and their individual needs including people's cultural and communication needs.

People felt the support they had met their needs. Staff knew people's needs well and feedback we had demonstrated some people felt the care received had a positive impact on them. The provider had a system to log complaints and people knew how to raise these.

People said they felt listened to and their views were sought. The team worked well in partnership with other agencies and the local social and health professionals. We received positive feedback from two professionals who praised the service's caring approach and the care provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk