St. Christopher Care

Right Support People received care and support that was personalised and responsive to their individual needs. Staff knew people's routines and provided the support they needed in the way they preferred. There was a positive relationship between people and the staff who supported them. People received their health support in a kind and compassionate way. Staff promoted people's independence and confidentiality of people's personal information was maintained. People and their relatives were involved in their care plans, including how to reduce the likelihood of the person becoming distressed. A relative told us that their family member was much happier since they moved to the service. People were supported to maintain good health and to access healthcare services when they needed.

Right Care Systems were in place to assess people's needs before they started to use the service. The assessment covered areas of the person's physical, social, psychological and cultural needs. Risk assessments had been completed and staff were trained to support people safely. Accidents and incidents were recorded and monitored to identify how the risks of reoccurrence could be reduced. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain relationships with relatives.

Right culture People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service worked well with other agencies to do so. People and their relatives were encouraged to provide feedback on the quality of care and this was acted on. Safe recruitment procedures were followed to ensure staff were suitable to work with people who used the service. There were sufficient numbers of staff working for the service. The service was structured around the needs of the people and was able to adapt to their changing needs. The management team ensured a robust auditing process was in place.