Best Support Care Ltd
- Home care
- Registered since 2020
- Carlton, Nottinghamshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 114
rated home care services in Nottinghamshire are rated Requires improvement, like this one.
Best Support Care Ltd: inspection record
Rated Requires improvement in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Talbert Living Care Investment (Good, 0.4 miles away) and Joy2care (Good, 0.4 miles away).
Nearest home care services:
- – Eliezer Supported Living Services Limited No overall rating, 0.4 miles away
- – Hanya Homecare Ltd Not yet rated, 0.4 miles away
- G Talbert Living Care Investment Good, 0.4 miles away
- – Tender Loving Care at Home Not yet rated, 0.4 miles away
- G Joy2care Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 30 July 2022. Quoted under the Open Government Licence.
Best Support Care Ltd is a domiciliary care agency providing personal care to people in their own homes. The service provides support to people living with dementia and older people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were three people using the service and all received support with personal care.
What inspectors found
People had care plans in place, however they were not always updated regularly, and we found that some information was not up to date. The main risks to people's health and safety were identified, however guidance for staff was not always provided on how to mitigate the risks. This increased the risks of people' s needs not being met safely.
Read the rest of CQC's summary
Not all staff had completed all the mandatory training modules available to them online. This increased the risk of staff not carrying out their role safely.
People received their medicines safely, however improvements were required to ensure Best Practice Guidance for administration of 'When Required' Medication (PRNs) is followed.
There were enough staff to meet the needs of the people using the service and people received their support visits on time.
People were safe from the risk of abuse. We received no concerns about the safety of anyone using the service.
Staff followed safe infection prevention control (IPC) practices.
We saw the provider worked collaboratively with professionals to understand people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received support from kind and caring staff. Staff were respectful and promoted people's independence. People and their relatives were involved in decisions about their care, which was regularly reviewed.
Questions to ask the service
- Safe was rated Requires improvement on 30 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 July 2022. Ask about staff training and how health appointments are arranged.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Emmie Mukombachoto
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 30 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Best Support Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12192490 (opens Companies House)
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Best Support Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Best Support Care Ltd.
- When was Best Support Care Ltd last inspected?
- The Care Quality Commission's latest rating for Best Support Care Ltd was published on 30 July 2022.
- Who runs Best Support Care Ltd?
- Best Support Care Ltd is run by Best Support Care Ltd.
- What is Best Support Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 July 2022.
Contact
- Phone
- 07940 240847
- Address
- 106 Victoria Road, Netherfield, Nottingham, NG4 2HH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Talbert Living Care Investment (Good, 0.4 miles away) and Joy2care (Good, 0.4 miles away).
Nearest home care services:
- – Eliezer Supported Living Services Limited No overall rating, 0.4 miles away
- – Hanya Homecare Ltd Not yet rated, 0.4 miles away
- G Talbert Living Care Investment Good, 0.4 miles away
- – Tender Loving Care at Home Not yet rated, 0.4 miles away
- G Joy2care Good, 0.4 miles away