Stockport

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The agency had a system and staff to ensure people received support and guidance with their healthcare and nutritional needs. they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training was ongoing and comments from staff were positive about access and training courses on offer. Staff we spoke with confirmed this.

People told us staff were kind and patient when in their homes. One person said, "Lovely people, we don't know how I would manage without them." One person told us the management team contacted them to be consulted about the service and make changes where necessary. One person said, "We have only had them for a short time however they have contacted us for our views, and I like that they make changes to suggestions we have." Staff protected people's privacy and dignity and promoted their independence.

No complaints had been received however there was a complaints procedure which was made available to people.

The service at present is small however the management team had recently developed an auditing system which was ongoing to maintain oversight of the service and make improvements where necessary. A senior staff member said, "As we grow our Quality assurance and auditing systems will develop with it." Quality assurance processes ensured people were able to give their views of the service.