Holywell Care Services (Preston)
- Home care
- Dementia care
- Registered since 2013
- Ribbleton, Lancashire, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
183 of 199
rated home care services in Lancashire are rated Good, like this one.
Holywell Care Services (Preston): inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Katalyzt UK Enterprises Ltd Not yet rated, 0.4 miles away
- G Flexecare Preston Good, 0.4 miles away
- – Caritas Healthcare Ltd Not yet rated, 0.4 miles away
- G Aadamson House Care Home Good, 0.7 miles away
- – Dignity in Life Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 26 June 2019. Quoted under the Open Government Licence.
Holywell Domiciliary Care Services is a Domiciliary Care service. At the time of the inspection 80 people were in receipt of care in their own homes.
What inspectors found
The registered manager confirmed they would ensure records relating to staff performance and disciplinaries were completed in full, we made a recommendation about this. People told us they felt safe. Systems were in place to record and act on any concerns. Visits were allocated on a computerised system. People told us sometimes their visit times were changed, but said they were informed of this. Staff were recruited safely. Medicines were managed well.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff had undertaken a range of training, which supported them to deliver effective care to people. All people we spoke with told us they were happy with the skills of the staff team. Staff always asked for permission before undertaking any care or activity with them. People told us they were supported with their food and fluids.
All people and relatives we spoke with told us people who used the service received good care from the staff. People were treated with respect, their privacy and dignity was maintained.
Care files contained information about how to support people's individual needs. People we spoke with confirmed they had been involved in their development. Peoples individual communication needs were generally considered.
Systems to deal with complaints were in place. Positive feedback was seen. The service asked for people's views. We received positive feedback about the registered manager. The registered manager understood the operation and management of the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rudo Gunduza
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 26 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Connor Associates Limited
- Ownership type
- Organisation
- Companies House number
- 04919935 (opens Companies House)
Connor Associates Limited runs 3 services, all in the North West. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Connor Associates Limited
- G Holywell Home Good. Care home, Lancashire
- – Holywell Care Services (Morecambe) No overall rating. Home care, Lancashire
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Holywell Care Services (Preston) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Holywell Care Services (Preston).
- When was Holywell Care Services (Preston) last inspected?
- The Care Quality Commission's latest rating for Holywell Care Services (Preston) was published on 26 June 2019.
- Who runs Holywell Care Services (Preston)?
- Holywell Care Services (Preston) is run by Connor Associates Limited. It runs 3 services, all in the North West.
- What is Holywell Care Services (Preston)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 June 2019.
Contact
- Phone
- 01772 930323
- Address
- 293 New Hall Lane, Preston, PR1 5XE Map (opens Google Maps)
Compare nearby
- – Katalyzt UK Enterprises Ltd Not yet rated, 0.4 miles away
- G Flexecare Preston Good, 0.4 miles away
- – Caritas Healthcare Ltd Not yet rated, 0.4 miles away
- G Aadamson House Care Home Good, 0.7 miles away
- – Dignity in Life Not yet rated, 0.8 miles away