Carefound Home Care (West Bridgford)

Staff provided care in an individualised way that enabled people to feel respected, appreciated and that their views mattered. Staff used creative ways to ensure people could express their views so that staff and managers at all levels understood their views, preferences, wishes and choices. Respect for privacy and dignity was at the heart of the service's culture and values. It was embedded in everything that the service and its staff did. An equality, diversity and human rights approach to supporting people's privacy and dignity was well embedded in the service. People felt staff respected their cultural backgrounds and provided care in a respectful manner.

Staff used innovative and individual ways of involving people and their family and friends in their care and support plans. People felt consulted, empowered, listened to and valued. The provider continually assessed the impact decisions had on people. Changes were made to care records where needed to ensure people continued to receive person-centred care and support that met their current needs. Professionals told us the service was focused on providing person-centred care and support and achieved exceptional results.