Daisy Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The systems in place to audit the quality of the service were not embedded, robust or sufficient to alert the provider of areas for improvement within the service. No audits had taken place. We made a recommendation about this.

There were no risk assessments in place in relation to people's care. Risks to people had not been identified and mitigated. This put people and staff at risk of harm. There had been no impact on staff or people as the nominated individual had carried out the initial assessment and was the staff member carrying out care and support. We made a recommendation about this.

People were supported by staff who had not always received relevant training. Staff had not completed additional training to meet people's assessed needs, such as dementia. We made a recommendation about this.

People's needs were assessed prior to people receiving a service. These assessments were used to develop people's care plans. The service worked closely with other care providers to provide care and support to the person they supported. On a day to day basis people directed their care. People were supported to be as independent as possible. Staff encouraged people to self-care and lead their care and support. People's care records were detailed, person-centred and gave staff the instructions needed to appropriately support the individual.

Staff were recruited safely. A relative told us that their loved one had consistent support.

There was a system in place in relation to accidents and incidents. The provider had effective safeguarding systems in place to protect people from the risk of abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.