Bespoke Care & Support Services
- Home care
- Dementia care
- Registered since 2013
- Huddersfield, Kirklees, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
12 of 58
rated home care services in Kirklees are rated Requires improvement, like this one.
Bespoke Care & Support Services: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Genuine Carers - Kirklees (Good, less than 0.1 miles away) and Care Counts Limited (Good, 0.2 miles away).
Nearest home care services:
- G Genuine Carers - Kirklees Good, less than 0.1 miles away
- – Helping Hands Huddersfield Not yet rated, less than 0.1 miles away
- – Kirklees Not yet rated, less than 0.1 miles away
- – Nua Care Limited t/a Home Instead Kirklees Not yet rated, less than 0.1 miles away
- – Hadi Care Kirklees Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 March 2026 (assessment visit 8 December 2025). Quoted under the Open Government Licence.
The assessment was carried out due to an aged rating and took place from 9 December 2025 to 16 January 2026.
Bespoke Care and Support Services is a domiciliary care service providing personal care to people living in their own homes. At the time of our assessment the service was supporting 77 people with the regulated activity of personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified 4 breaches of the legal regulations during this assessment. The breaches were in relation to safeguarding, good governance, staffing, and fit and proper persons.
We found although safeguarding concerns were investigated, they were not always escalated to the local authority, and the required statutory notifications were not sent to the Commission. Staff were not up to date with required training and had not always been recruited safely. The governance of the service was not always robust enough to identify the areas for improvement we found during this assessment. The registered manager provided assurance that improvements to some of the issues we found at this assessment would be addressed promptly.
People and their relatives were involved in their care planning, although some care plans lacked risk assessments. Some records required more detail to help guide staff in how to recognise and escalate concerns. People felt safe and told us staff understood and met their needs.
Staff supported people kindly, with dignity and respect. Staff encouraged people to be independent and have choice over their care where they were able to. People and their relatives provided mainly positive feedback about the service, but we identified some concerns around the timing and length of calls. Staff worked in partnership with other professionals to ensure people’s needs were met. The service was not currently supporting anyone with care at the end of their life and had not recorded people’s future wishes.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to safeguarding, staffing and fit and proper persons employed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was in breach of the legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 9 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Andrew Johnson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 19 December 2018. Latest assessment published 9 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08579561 (opens Companies House)
Getting help from Kirklees Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kirklees Council
- Ask for a care needs assessment
- Phone: 0300 304 5555, Monday to Thursday 8am to 5pm, Friday 8am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: Kirklees Council
Checked on the council's website, November 2026.
Common questions
- Does Bespoke Care & Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bespoke Care & Support Services.
- When was Bespoke Care & Support Services last inspected?
- The Care Quality Commission's latest rating for Bespoke Care & Support Services was published on 9 March 2026.
- Who runs Bespoke Care & Support Services?
- Bespoke Care & Support Services is run by Bespoke Care & Support Services Limited.
- What is Bespoke Care & Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 March 2026.
Contact
- Phone
- 01484 483073
- Address
- The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Genuine Carers - Kirklees (Good, less than 0.1 miles away) and Care Counts Limited (Good, 0.2 miles away).
Nearest home care services:
- G Genuine Carers - Kirklees Good, less than 0.1 miles away
- – Helping Hands Huddersfield Not yet rated, less than 0.1 miles away
- – Kirklees Not yet rated, less than 0.1 miles away
- – Nua Care Limited t/a Home Instead Kirklees Not yet rated, less than 0.1 miles away
- – Hadi Care Kirklees Not yet rated, less than 0.1 miles away