SureCare Calderdale and Kirklees

There were safe systems of recruitment in place. There were enough staff available to meet people's needs. Medicines were managed safely. Staff received safeguarding training and knew what to do if they thought someone was at risk. Risks to people and the environment in which they received their care were identified and well managed. People's needs were assessed, and clear risk assessments were in place to guide staff.

Everybody we spoke with said they, or their relative, felt safe. One person who used the service said, "I am very happy and feel safe with my carers." A relative said, "They are on time and have never let us down there have been no missed calls."

Accidents and incidents were managed well, and people's relatives told us they were kept informed, where appropriate, of any concerns about their family member.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the service supported this practice.

People's care needs were assessed and person centred care plans developed. People and their relatives told us they were involved in this process. Staff said the training they received supported them in their roles.

Most people spoke very positively about the care they received and felt staff were respectful and kind. One person said, "The carers are like family to me, they are the best of the best, they really treat me well".

People's communication needs were met. people told us about staff supported them to access healthcare professionals when needed.

People said the service was well led. We found systems to assess, monitor and improve the service were established and effective. Complaints were well managed. The provider had good oversight of the service and demonstrated passion and commitment to the continued development of the service