Around the Clock Healthcare - Head Office
- Home care
- Registered since 2020
- Central Milton Keynes, Milton Keynes, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
92%
of rated home care services in Milton Keynes are Good or Outstanding (87% across the South East, 88% across England).
Around the Clock Healthcare - Head Office: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Genuine Carers - Buckinghamshire (Good, less than 0.1 miles away) and Mainstream Care Services (Good, less than 0.1 miles away).
Nearest home care services:
- – Arthur Morrison Ltd (Milton Keynes) Not yet rated, less than 0.1 miles away
- – Bloom Well Care Not yet rated, less than 0.1 miles away
- – Brielle Healthcare Services Not yet rated, less than 0.1 miles away
- G Genuine Carers - Buckinghamshire Good, less than 0.1 miles away
- – Jabacare Limited Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 March 2025 (assessment visit 9 January 2025). Quoted under the Open Government Licence.
Date of assessment: 14 January to 7 February 2025. The service is a care at home service supporting children and adults. Not everyone who received support required assistance with personal care. At the time of assessment 3 children and young people under 18 received personal care in their family homes. No one was using supported living at the time of assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Medicines processes and oversight were not safe. Audits did not take place on key areas of the service to identify and drive improvements. Risk assessments did not provide enough information about known risks and how staff should provide care which reduced these. Some risk assessments were not in place. Some areas of recruitment processes required strengthening. Not all training records were provided during the assessment for review. There was no evidence in care records of people's consent to care and treatment and some areas of people’s care plans required additional information.
Staff knew how to report incidents and concerns. Staff usually arrived on time and always stayed for the length of time allocated to the calls. Staff received an induction and shadowed experienced staff as part of their learning. Staff were kind and caring to the people they supported and worked well together as a team. Positive feedback was received about the culture within the service and staff felt able to speak up. The management team were always available when needed. We found 2 breaches of regulation in relation to people's safe care and treatment and the governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of a legal regulation in relation to people’s safe care and treatment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of a legal regulation in relation to governance arrangements.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Winfred Khakhane
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Around The Clock Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 11744301 (opens Companies House)
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does Around the Clock Healthcare - Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Around the Clock Healthcare - Head Office.
- When was Around the Clock Healthcare - Head Office last inspected?
- The Care Quality Commission's latest rating for Around the Clock Healthcare - Head Office was published on 24 March 2025.
- Who runs Around the Clock Healthcare - Head Office?
- Around the Clock Healthcare - Head Office is run by Around The Clock Healthcare Ltd.
- What is Around the Clock Healthcare - Head Office's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07882 092732
- Address
- 314 Midsummer Boulevard, Midsummer Court, Milton Keynes, MK9 2UB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Genuine Carers - Buckinghamshire (Good, less than 0.1 miles away) and Mainstream Care Services (Good, less than 0.1 miles away).
Nearest home care services:
- – Arthur Morrison Ltd (Milton Keynes) Not yet rated, less than 0.1 miles away
- – Bloom Well Care Not yet rated, less than 0.1 miles away
- – Brielle Healthcare Services Not yet rated, less than 0.1 miles away
- G Genuine Carers - Buckinghamshire Good, less than 0.1 miles away
- – Jabacare Limited Not yet rated, less than 0.1 miles away