Headstart Speech & Behaviour Clinic Ltd

Headstart Speech & Behaviour Clinic Ltd is a domiciliary care agency providing personal care support children and young people with learning needs aged 2-17 in their homes. At the time of our inspection there were 25 children using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most children take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic children and providers must have regard to it.

Right Care The registered manager did not fully demonstrate they understood and implemented infection prevention and control practices to ensure reduced risks from infection. Staff had not completed infection control training. The registered manager employed suitably skilled and experienced care workers to provide assessed care and support for children. Staff understood the provider's safeguarding processes. They were trained in how to identify abuse and what actions they would take to protect children from potential harm and to report any concerns they had about children's safety. Staff promoted equality and diversity in their support for children and parents/carers' and understood and respected their cultural needs.