Actual Care Services Ltd

Right Care Staff promoted equality and diversity in their support for people. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. The provider had enough appropriately skilled staff to meet people's needs and keep them safe. Staff received additional specialist training in autism following the inspection. People who had individual ways of communicating, using body language, sounds, could interact comfortably with a consistent group of staff who knew them well. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right culture People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff understood people's cultural needs and provided culturally appropriate care.

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed people's wishes, needs and rights at the heart of everything they did. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The provider enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.