Care Solutions Nottingham

People's needs were assessed prior to them receiving personal care. Staff were well trained, supervised and encouraged to develop their roles. Where needed people were supported with their meals and to maintain a balanced diet. People were supported to lead healthy lives; this included attending appointments with other health organisations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt listened to, they were able to make decisions about their care and they found staff to be kind, caring and respectful. Care was provided in a dignified and respectful way. Independence was supported and encouraged wherever possible.

People's received person-centred care. People were able to make choices about the way they wanted their care to be provided. Staff ensured people with a sensory impairment were provided with information in an inclusive way. Formal complaints had not yet been received. Policies were in place to handle them appropriately. People felt able to raise concerns with staff and management if needed.

The service was well-led. The manager was not registered with the CQC but did have a good understanding of the regulatory requirements of their role. The provider actively sought people's feedback. People felt they had positive experiences when speaking with office-based staff. People told us they would recommend this service to others. Staff felt their views mattered.