Care Is Where The Heart Is Ltd
- Home care
- Dementia care
- Registered since 2020
- Wednesfield, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 52
rated home care services in Wolverhampton are rated Requires improvement, like this one.
Care Is Where The Heart Is Ltd: inspection record
Rated Requires improvement in October 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bridge Court (Good, 0.5 miles away) and Caring Care Limited (Good, 1.1 miles away).
Nearest home care services:
- – SBV Healthcare No overall rating, 0.3 miles away
- – Ryssa Healthcare Ltd No overall rating, 0.4 miles away
- – Trusted Care Ltd Not yet rated, 0.4 miles away
- RI Absolute Care Solutions Limited Requires improvement, 0.5 miles away
- G Bridge Court Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 1 October 2022. Quoted under the Open Government Licence.
CARE IS WHERE THE HEART IS LTD is a domiciliary care agency providing personal care to people in their own homes. The service was supporting six people with personal care at the time of our inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Care plans and risk assessments were in place for people. However, some risk assessments lacked sufficient detail to guide staff. The provider had failed to ensure accurate and up to date information regarding people's medicines was in place. Staff were recruited safely. Systems were in place for staff to report and record incidents involving people. People were safeguarded from abuse.
Read the rest of CQC's summary
People's physical, mental health and social needs had not always been holistically assessed. Risk assessments and care plans contained contradictory information. The provider had not always liaised with other agencies to ensure people's care needs were monitored and met. Staff received regular supervision.
The provider had failed to consistently analyse reports of incidents and accidents. The service did not always work in partnership with others. Staff felt supported by the provider and manager. People and their relatives were involved in their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider was working within the principles of The Mental Capacity Act 2005.
Questions to ask the service
- Safe was rated Requires improvement on 1 October 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 October 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 1 October 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Joy Ogbonna
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 1 October 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Is Where The Heart Is Ltd
- Ownership type
- Organisation
- Companies House number
- 12827029 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Care Is Where The Heart Is Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Is Where The Heart Is Ltd.
- When was Care Is Where The Heart Is Ltd last inspected?
- The Care Quality Commission's latest rating for Care Is Where The Heart Is Ltd was published on 1 October 2022.
- Who runs Care Is Where The Heart Is Ltd?
- Care Is Where The Heart Is Ltd is run by Care Is Where The Heart Is Ltd.
- What is Care Is Where The Heart Is Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 October 2022.
Contact
- Phone
- 01902 271941
- Address
- 18 Bernard Hall Avenue, Wolverhampton, WV11 3DT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bridge Court (Good, 0.5 miles away) and Caring Care Limited (Good, 1.1 miles away).
Nearest home care services:
- – SBV Healthcare No overall rating, 0.3 miles away
- – Ryssa Healthcare Ltd No overall rating, 0.4 miles away
- – Trusted Care Ltd Not yet rated, 0.4 miles away
- RI Absolute Care Solutions Limited Requires improvement, 0.5 miles away
- G Bridge Court Good, 0.5 miles away