Spring Care PAs Battle Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating and drinking. Where they do, we also consider any wider care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Some people lived with variable mental capacity and best interest meetings had taken place. Mental capacity assessments were carried out when required. Pre-assessments of people's identified needs for example, epilepsy and diabetes were recorded and managers were able to ensure that staff had the required training and skills to look after people. Staff received a comprehensive induction which was supported with ongoing regular supervision meetings and a full training program. Some people received support with eating and drinking. People were supported to make choices about their health and social care needs.

Staff had received training in dementia and how to support people with communication needs. Staff told us about the importance of listening to people, looking at body language and signs that they were not feeling well. A complaints policy was in place and people and relatives were confident in raising issues and concerns. Care plans provided details of discussions concerning end of life care. This was person-centred and considered all aspects of people's needs and wishes including their faith and culture.

Everyone we spoke to, spoke well of the registered manager. People, relatives and staff all had ways of providing feedback about the service. For people, this was achieved through a regular questionnaire

although people told us that they could raise any issues with the registered manager or staff at any time. Care plans were person-centred and were accessible to all staff via a mobile telephone application. This had enabled staff to quickly update themselves on recent events and care visits and managers could quickly oversee care plans, picking up any trends or alerts. The registered manager used the application to conduct audits and reviews. The registered manager was aware of their responsibilities under the duty of candour which involves telling us and the local authority about important events that affect individuals and the service.