Tendi Care

Feedback on the staff was positive with people describing the carers as, "part of the family," and "kind and considerate." Staff were on time and assisted people with the tasks they required.

Risks were assessed, and information provided to staff to mitigate these occurring. Care plans held personal information on people and provided guidance for staff to be able to care for them well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff completed a range of training modules when starting with the service and people told us they felt staff knew what they were doing and supported them well. Staff were supported by the provider and the clinical manager, and staff told us they were always available for support.

Feedback on the service was positive from people and relatives we spoke with. The provider had a visible presence in the service. All people and their relatives knew who they were and how to contact them if they wished to raise concerns or discuss their care. The provider also completed people's assigned care visits, this gave them the opportunity to speak directly with people being supported and to get to know them.

Checks and audits of the service were appropriate for the level of support being provided and were completed to ensure people were receiving good care and support. The provider had developed appropriate policies and procedures which provided guidance to staff and people using the service. Staff told us they felt valued and supported by the provider and staff we spoke with were happy working for the service.