Bridging the Gap Limited - Oldham

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People told us they felt safe when supported by staff. One person said, "My family are over the moon that I am in safe hands and I would recommend them [Bridging the Gap Oldham] to anybody." Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People were safely supported to receive their medicines as prescribed.

People's needs were assessed, and care and support had been planned in partnership with them and their relatives. Staff had received regular training and supervision to support them to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were positive about the service and said staff were kind and caring. One person said, "The girls [staff] talk to me which I appreciate, and I look forward to them coming around. I love them coming to the house." People were treated with dignity and respect and their right to privacy was upheld. The registered manager worked in partnership with people's advocates.

People and their relatives told us the service was exceptionally well- led and they would recommend the service to others. One person said, "They [staff] come in do the job properly and are always on time." The service worked in partnership with a variety of agencies to ensure people received all the support they needed. Staff felt well supported by the registered manager.