The Rise Care Home

There were effective systems that ensured the service was safe. Health and safety checks, together with effective checks of the environment were completed. People's medicines were safely managed, pre- employment recruitment checks were undertaken and there were sufficient staff on duty. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood their role and received a continual training package. Nutritional risks were identified and managed. Staff at the service worked together with a range of healthcare professionals to achieve the best outcomes for people and followed professional advice to achieve this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority.

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Staff understood the needs of the people they supported and were clearly committed to providing people with the best possible quality of life. All the feedback we received from people living at the service was positive about the care they received and the staff that supported them.

People and their relatives felt that concerns and complaints would be listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service. People had the opportunity to be involved in an activities programme if they wished. People were supported at the end of their lives through advanced care and treatment planning.

People, their relatives and healthcare professionals gave us positive feedback about the quality of care people received. The feedback about the registered manager was positive. There were systems to obtain feedback from people, their relatives and staff. Quality monitoring systems included audits, observation of staff practice and regular checks of the environment to ensure people received optimal care. Good relationships had been built with external healthcare professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk