The Ings

Right Care ● Staff promoted equality and diversity in their support for people. They understood people's cultural and religious needs and provided appropriate care. ● People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. ● Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. ● The service had enough appropriately skilled staff to meet people's needs and keep them safe. ● Staff supported people consistently and understood their individual communication needs. ● People's care records reflected their range of needs and this promoted their wellbeing and enjoyment of life. ● People could take part in activities and pursue interests tailored to them.

Right culture ● People received good quality care, support and treatment because trained staff could meet their needs and wishes. ● Staff understood best practice in a wide range of areas related with supporting people with learning disabilities and autism. ● People and those important to them were involved in planning and reviewing their care. ● People's quality of life was enhanced by the service's culture of improvement and inclusivity. There were systems in place to monitor and improve the quality of the service provided.