Avocet House Care Home

Avocet House Care Home is a purpose-built building supporting people across three floors. People have access to a shared garden room, hair salon, tearoom and cinema. Each person has their own bedroom and en-suite wet-room. Each floor has a communal dining room and lounge areas.

People were supported to eat and drink well. People were given a choice of meals and were supported to maintain their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind, and treated people with dignity and respect. People and relatives spoke highly of the positive attitude and care provided by staff. The activities provided by the service were greatly received and inclusive for all people living at the service.

Care plans were in place to support staff to provide personalised care. People's communication needs were met. The provider actively sought the views of people and their relatives about the running of the service and dealt promptly with any concerns that people raised.

The service was well-led. The provider had robust systems and processes in place to maintain oversight . The service worked in partnership with other healthcare professionals and services to support people to achieve positive outcomes. Staff received opportunities to share their experience of the service during team meetings to help develop the service.

The provider and registered manager were responsive throughout the inspection and took robust action to ensure any issues were adequately addressed.