Kinross Residential Care Home

Pre-admission assessments took place to ensure people's care needs could be met safely. People were cared for by staff that had completed an induction, on-going training and had the support to carry out their role effectively. Changes to people's health were responded to appropriately and close working partnerships with clinicians ensured people had positive health outcomes. People had access to community health care such as opticians and hearing specialists. People had their eating and drinking needs met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their families spoke positively about the staff team describing them as kind, friendly and caring. People had their dignity, privacy and independence respected. Staff knew people well and understood what was important to them. People had their communication needs understood and were involved in decisions about their day to day lives.

People had detailed person-centred care plans that reflected their care needs and choices. People had opportunities to enjoy their hobbies and interests and be involved in a range of social activities and events. A complaints process was in place and when used seen as an opportunity to improve practice. People had an opportunity to discuss end of life wishes and preferences. Staff had a good working relationship with community services that supported when end of life care was being provided.

The culture of the home was open and transparent. Quality assurance processes were robust and had been effective at driving improvements. People were clear about their roles and felt they had a voice. Links with professional bodies supported improvement and best practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk