Prideaux Manor

Improvement was needed to aspects of record keeping to ensure that staff were accurately recording the support they provided for people. Systems had not yet been embedded into practice to record people's and their relative's views.

People were supported safely by staff that knew them well. People were protected from the risk of harm and abuse. Risks to people were assessed and staff understood how to manage those risks. There were enough staff to support people and staff were recruited safely. The home was clean and hygienic and had recently undergone extensive renovations.

People's needs were assessed before they moved into the home to ensure staff could support the person. People's care plans were developed from these pre-admission assessments and people and families were involved in writing them. Staff had received training that was relevant to their role and the people they supported.

People were cared for by staff that were kind and caring and respected people's equality and diversity. People and their relatives were positive about the staff team. Relatives told us, "They seem very professional, incredibly patient all of them and very caring from what I can see."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.