Abbotsford Residential Care Home.

Medicines were managed safely, and people received their medicines as prescribed.

The home was clean, and staff followed appropriate infection prevention and control practices to minimise the spread of infections.

There were enough staff to assist people. People's needs were assessed to make sure their care could be provided by this service.

People were supported to eat and drink and to maintain a healthy diet. Menus were planned to include people's food preferences. People were supported to access appropriate healthcare services.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People were supported by staff who knew people's personal and individual needs well. People received individualised support that matched their personal preferences. There was a range of activities in the home to support people's social inclusion.

The home had good working relationships with local health and social care agencies to support the needs and well-being of the people who live there.

The registered manager had good oversight of the home and an open culture was evident. Staff spoke positively about the registered manager and told us that she was caring, approachable and supportive.

Monitoring and auditing systems were in place to check the quality and safety of people's care. These were robust and were consistently carried out. The registered manager sought feedback from people and

relatives and made improvements where necessary.