Arboretum Nursing Home

Our rating for this key question has changed from requires improvement to good. However, checks and audits carried out concerning the home environment needed to be more robust to identify window restrictors that were not fully compliant with current standards and risks posed by unsecured furniture. Improvements were also needed to ensure staff recruitment processes were fully documented and staff training was up to date. People felt safe and staff understood their responsibilities to raise concerns they had about people’s safety. The staff and management team assessed people’s risks and knew how to support them safely. People received their medicines as prescribed, and improvements had been made to medicines administration to ensure people received their medicines in a timely way.

Our rating for this question remains good. People felt staff understood their needs in relation to end of life care. There were systems in place to enable staff to provide end of life care that met with people’s needs and wishes. The staff team worked in partnership with external agencies to ensure people received end of life care that was dignified and caring. The scores for this area have been combined with scores based on the rating from the last inspection.

Our rating for this key question has changed from requires improvement to good. Improvements had been made to communication with external agencies. People and staff spoke positively about the management team, describing them as approachable. Staff felt supported in their roles and felt able to contribute towards making improvements at the home and further developing a strong supportive culture.