The Dovecote Residential Care Home

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's needs were assessed to ensure they received the right support. Staff were fully supported and received training that provided them with the skills to do their job. People exercised genuine choice with their meals and received sufficient amounts to eat and drink. Staff worked with other health and social care professionals to achieve good outcomes for people's health and wellbeing. Suitable adaptations had been made to ensure people could access all parts of the home, there were clear systems and processes to support people to access healthcare services. Management and staff understood the principles of the Mental Capacity Act 2005. They ensured best interest and decisions for people were met. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well supported by staff within the home to live a full life as possible. Staff demonstrated and promoted dignity and respect. People were respected and empowered to make decisions about their care and support. Where required people had access to information to help them have their voice heard by accessing an advocate or representative to support them. People were encouraged to lead an independent lifestyle.

People received exceptional personalised care from staff who were knowledgeable and skilled to care for

them. Staff and the management team worked with passion and dedication and went above and beyond to achieve excellent outcomes for people. The service was creative and innovative in supporting people to live well independently, by using technology to support this. People were encouraged to keep in touch with family and make friends. Staff and the management team were passionate and dedicated to achieving positive outcomes for people. There was an open and transparent culture when dealing with complaints. End of life care was discussed with people and their wishes documented.

The service was well-led by the support manager, as the registered manager was not in control of the day to day running of the service. There was a clear positive culture throughout the staff team that demonstrated how their open and listening management style and robust quality assurance systems had continual development and improvement at the service. People felt the home was very well managed. We received overwhelming positive comments about the support manager and how they managed the service. Staff were passionate about providing high quality care. The support manager was extremely proud of a process they had helped to develop to promote joined up care when working with other healthcare professionals.