Bollingbroke House

People felt safe living at the home and told us staff cared for them well. Staff were knowledgeable about safeguarding people from the risk of abuse and knew what actions to take if required. People received their medicines as prescribed, by staff trained to administer medicines. Risks associated with people's care were managed safely. Maintenance and servicing of the building and equipment was done in a timely way.

People were supported by staff who knew them well and understood their needs. Staff were kind and considerate in their interactions with people. People received enough food and drink to maintain a healthy diet. Staff felt supported by the management team and received appropriate training to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans we viewed were informative but sometimes lacking in person-centred information such as likes and dislikes. Care tasks were not always being recorded and therefore did not always accurately reflect care provided. However, interactions we observed were positive; people were offered choices and staff respected their decisions.

The provider had a complaints procedure and people felt comfortable to raise concerns and were confident appropriate actions would be taken.