Belle Green Court

People received support from care workers with kindness, empathy and compassion and care workers respected people’s privacy and dignity. People were treated as individuals and their care, support and treatment met their needs and preferences. The provider promoted people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing. The provider listened to and understood people’s needs, views and wishes. The provider cared about and promoted the wellbeing of their staff, and they supported and enabled them to always deliver person centred care.

People’s care and treatment was maximised because the provider assessed and reviewed people's health, care, wellbeing and communication needs with them. The provider worked effectively across teams and services to support people were supported to manage their health and wellbeing so they could maximise their independence, choice and control. People were supported to live healthier lives and to improve care and support outcomes. The registered manager and management team routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent. People are aware of their rights around consent and staff respect these when they deliver person-centred care and treatment.

People received support from care workers with kindness, empathy and compassion and care workers respected people’s privacy and dignity. People were treated as individuals and their care, support and treatment met their needs and preferences. The provider promoted people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing. The provider listened to and understood people’s needs, views and wishes. The provider cared about and promoted the wellbeing of their staff, and they supported and enabled them to always deliver person centred care.

People were at the centre of their care and the provider responded to any relevant changes in their needs. The provider understands the diverse health and care needs of people and of the local communities. People’s care was joined-up, flexible and supported choice and continuity. People were able to share feedback and ideas or raise complaints about their care, treatment and support.

The vision and values of the home were understood by staff and embedded in the way staff delivered care. The registered manager and staff had developed a strong and visible person centred culture in the service and all staff we spoke with were fully supportive of this. Staff told us the management team were knowledgeable, inspired a caring approach and led by example. here was a range of robust audit systems in place to measure the quality and care delivered. People, their relatives and staff were all positive about the way the home was managed.