Acorn Hove

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture: The governance and quality assurance systems at the service were not robust. There were audits and action plans in place to improve the quality of care. However, these were not consistently completed and, in some cases, actions were not followed up or documented. This meant that improvements were not always implemented, the provider's governance systems were not always followed and issues around the quality of care and safety of the environment at the service were not always addressed. There was a positive culture at the service and both staff and people spoke of how approachable the interim manager was when raising concerns.

Right Care: There were sufficient staff to ensure people's safety. People were supported in the way they wished and received care tailored to them to enhance and enrich their lives. Staff had a good understanding of people's needs and people were comfortable and happy in staff's presence. People were happy with the care provided and enjoyed living at the service. People were complementary about the staff team and the changes that had happened since our last inspection. One person commented, "[Staff] are all great. I can tell them anything. We're like a family."