Crescent House

Before people came to live at the home, the registered manager completed an assessment of their needs. Care was planned with people and their relatives. Staff completed a range of training relevant to people's care and health needs. They received regular supervision from the registered manager.

People said they enjoyed the meals at the home and had a range of menu choices. People had access to a range of healthcare professionals and services.

People felt that staff were kind, caring and attentive to their needs. People's diverse needs were identified and catered for and care was delivered in a personalised way that met people's preferences. People were treated with dignity and respect.

Care plans were drawn-up with people and their relatives and provided detailed information about people's personal histories, as well as their care and support needs, which staff followed. People could choose to participate in a range of activities, according to their interests. People's communication needs had been identified, so that staff communicated with them in a way that suited them. If it was their wish, and their needs could be met, people could live out their lives at the home.

People and their relatives were complimentary about the home. Staff were positive in their feedback and enjoyed working at the home.

A range of audits had been implemented to measure and monitor the quality of the service and to drive improvement. Staff felt supported by the registered manager and the register manager had regular contact with the board of trustees. The service worked in partnership with others.