Holbeach and East Elloe Hospital Trust

The service was at times short of staff, however the provider was working to improve recruitment of new staff. Staff were not always provided with supervision to support them in their roles.

Quality monitoring processes were not always used effectively to monitor the care people received. There was a lack of ways for people and relatives to feedback their opinions of the service to the provider.

More positively, people's medicines were well managed, and the service was clean with staff showing good knowledge of infection prevention and control practices. People's care plans contained good information to support their care and nationally recognised assessment tools were used to assess people's needs.

People lived in a well-maintained environment and the provider continued to work to improve the building for the people who lived there.

People's nutritional and health needs were well managed. Staff worked with external health professionals effectively to achieve good outcomes for people. Staff received appropriate training for their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supporting people were kind and caring and treated people with respect. People were supported to see their family and friends and take part in social activities at the service.

People and relatives felt able to raise any concerns to the staff team and were confident issues would be dealt with. People were protected from the risk of abuse as the provider had systems and processes in place to manage any safeguarding concerns.