Hazelwood House

What inspectors found

From the Care Quality Commission's assessment published 15 April 2025 (assessment visit 19 December 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. The rating has improved from requires improvement to good during this assessment. This meant people were safe and protected from avoidable harm.

   The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The provider had taken action to ensure appropriate risk assessments were in place and medicine records were in place.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. The rating has improved from requires improvement to good during this assessment.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

3. Caring

   GGood Good

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

   We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

   Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the provider met people’s needs. The rating has improved from requires improvement to good during this assessment. This meant people’s needs were met through good organisation and delivery.

   The provider was previously in breach of the legal regulation in relation to person centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The provider had taken action to ensure care plans contained sufficient information about people’s care and support and these were person centred.

5. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. The rating has improved from requires improvement to good during this assessment. This meant the service was consistently managed and well-led.

   The provider was previously in breach of the legal regulation in relation to governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The provider had taken action to improve their governance systems and leaders promoted high quality person centred care.