Rowland House

Positive and supportive relationships had been developed between people and staff. People were treated with dignity and respect. Staff were committed to promoting people's independence.

People's care and support was planned and delivered in a way that ensured it met their needs and reflected their preferences. The care records we looked at included risk assessments and risk management plans. They had been devised to help minimise and monitor the risks, while promoting the person's independence as far as possible. We saw people's care records were regularly reviewed with the person.

There were effective systems in place to monitor and improve the quality of the service provided. Staff told us the registered manager and senior support worker were supportive and approachable. Relatives and staff were asked for their opinion of the quality of the service via regular meetings. The service had up to date policies and procedures which reflected current legislation and good practice guidance.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support,

right care, right culture. Rowland House put people who used the service in the centre of the care provided, they engage people to maximise their potential and senior staff demonstrated a clear understanding of the needs and challenges people with learning disabilities face within our society.