Callaway Care and Support Limited

The provider had a range of quality assurance processes, including systems necessary to maintain safe environments. The registered manager ensured policies and procedures met current legislation and were up to date. Relatives told us they were asked of their views about the quality of the service.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture

Right support: Model of care and setting maximises people's choice, control and Independence; for example, people who used the service were consulted where and whom they want to live with. The service had a strong focus of supporting people to gain greater independence and the service sought support from external professionals to make this possible.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights. People who used the service received dignified care and support. Relatives told us that they were very happy with the

care people received and that the service had a good understanding of people's needs as well as their condition.

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The culture and ethos of the service is to empower people to become more independent. One care staff told us, "Our main purpose is to make people safe and that they live in a home they like and are comfortable to do whatever they want. Give people opportunities go out and engage with people with other people in the community."