Krystal Care Services

Care workers had access to the information they needed to provide safe and effective care and used that information to good effect.

Staff recruitment and induction training processes promoted safety. Staff knew how to take into account people's individual needs, wishes and goals.

The service used effective infection, prevention and control measures to keep people safe. Care workers used personal protective equipment (PPE) effectively and safely.

Care workers acted in line with best practice, policies and procedures. They understood the importance of quality assurance in maintaining good standards.

The service checked staff's competency to ensure they understood and applied training and best practice. Staff received support in the form of supervision and appraisal.

People received kind and compassionate care from staff who used positive and respectful language which people responded well to.

People had support plans that were personalised and reflected their needs and aspirations. People, their relatives and staff reviewed plans regularly together.

The service sought feedback from people and their relatives and used the feedback to develop the service.

The service engaged with other local health and social care providers and participated in local authority forums.

There were effective governance processes, which helped to hold staff to account, kept people safe, protected their rights and provided good quality care and support.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk